FAQ | License Compliance

We always send notifications on behalf of a client who holds the intellectual property rights to the software. You can verify the authenticity of the notification by contacting us through the official channels listed on this website or using the form below. Our letters are always signed by one of our lawyers listed in the “Our Team” section. (Link to the section with the list of partners and team members)

Our notification does not assume bad faith on the recipient’s part. Often, there are inconsistencies between actual usage and the licenses contracted, such as unformalized expansions, inadvertent installation by third parties, or failures in software asset governance. The goal is to clarify these issues, and once non-compliance is identified, propose a regularization.

Failure to respond may be interpreted as unjustified refusal to participate in the audit process, which could lead to legal actions, including copyright infringement lawsuits. Dialogue is always the most efficient and cost-effective route, preventing costs related to fees, legal expenses, and possible harm to the company’s reputation.

No. Simply uninstalling the software does not eliminate the liability generated by previous use without a license. Misuse constitutes copyright infringement and may result in a duty to compensate. Regularization involves acquiring the corresponding licenses and potentially entering into an agreement to settle the matter.

The first step is to respond to the communication, acknowledging receipt of the letter. Next, we suggest scheduling a meeting to clarify any doubts and define the best path for internal auditing and analyzing the situation. Our team is available to provide all necessary support.

We do not request physical or remote access to your equipment. The audit is conducted by you based on technical information provided by our team.

Measures such as search and seizure are legal resources available in the case of copyright violations. However, we always prioritize amicable solutions and cooperative approaches. Collaboration in the process prevents the need for legal measures.

No. The process of regularizing licenses is confidential. All audit and negotiation procedures are conducted under confidentiality agreements, avoiding any public exposure, except in extreme cases of legal action, when the proceedings may become public by law.

If you have not received a response after 48 hours, we may not have received your message. In this case, please contact us through other available channels, such as by phone.

Kasznar Leonardos is the official representative of the software manufacturer to handle the matter referenced in the notification. Negotiations towards an agreement are formally delegated to our team through a power of attorney. Any negotiation outside of this channel will not be recognized by the copyright holder of the software.

If you believe your company does not use the software mentioned in the notification, we recommend responding formally, informing us of this and, if possible, providing any data to support this statement. Our team will forward the information to the software provider for analysis and will respond accordingly.

Yes. If you disagree with the technical data provided, you can submit a contestation, preferably supported by data that corroborates your position. Our technical and legal team will review the information and may propose further checks or technical meetings to clarify any points.

It means resolving the situation directly with Kasznar Leonardos, without involving courts or legal actions. The focus is on reaching an agreement that regularizes the licenses and potentially compensates for prior use, in a swift and confidential manner.