Newsletter
November 22, 2021
- Kasznar Leonardos
Kasznar Leonardos receives ISO 9001 certification of quality
The ISO 9001 standard recognizes operational efficiency, focusing specifically on excellent customer service and continual process improvement.
Our firm has received ISO 9001 certification for trademarks, patents and industrial design. This world-renowned certification recognizes the standard of quality of our processes, specifically our excellent customer service and operational efficiency. Obtaining certification aligns with our redesigned strategic planning, which embraces structural changes, new governance, involving all organization in important workplace processes, and updating systems and work routines, making them more dynamic and effective.
The certification project, headed by partner and director of operations, Tatiana Silveira, represents an important cultural shift, with all teams focused on continual improvement in all their activities. Through the changes implemented, we successfully have improved: process monitoring and follow-up, reduced the risk of failures, and provided better service based on customers’ specific needs.
The current ISO 9001 is entirely focused on meeting customer needs and welcomes suggestions for change, making operations less rigid and encouraging continual improvement. Cross-department and multi-level teams’ interaction, as well as improved worked flows, translate not only to better outcomes but to improved talent retention.
During the certification process, we successfully identified risks and opportunities for operational improvement, and established means and timelines to reach established goals. We also designed a new routine for registering non-conformities that will help us identify operational failures and determine causes so as to avoid repeat mistakes.
This is yet another initiative that reflects our ongoing commitment to growth and change so that we continue to offer outstanding service.
Last related news
September 13, 2023
New subject codes for filing applications for GMP certification for biological products industries
Last Friday, September 9th, the Brazilian FDA (ANVISA) published and made available new subject codes for submitting requests related to the Good … New subject codes for filing applications for GMP certification for biological products industries
September 13, 2023
BPTO publishes the 2nd ed. of the Industrial Designs Manual
By means of Ordinance INPI/PR Nr. 36 of September 6, 2023, published on September 12, 2023, the Brazilian PTO has published the … BPTO publishes the 2nd ed. of the Industrial Designs Manual
August 30, 2023
Approval of the Budapest Treaty moves forward in Brazil for International Recognition of the Deposit of Microorganism.
The approval of the Budapest Treaty on the International Recognition of the Deposit of Microorganisms for the Purposes of Patent Procedure moves … Approval of the Budapest Treaty moves forward in Brazil for International Recognition of the Deposit of Microorganism.